Before raising a ticket
- Identify the affected module, action and business impact.
- Record expected versus actual results and when the problem occurred.
- Remove personal data and secrets from screenshots and logs.
CORE1ERP RESOURCES / HELP CENTRE
Get the right support information to the right team.
A practical support guide for users, administrators and implementation teams.
PRACTICAL FIELD GUIDE
What matters in help centre
Use the guidance below to frame the right questions, set clear responsibilities and move from discussion to a practical next step. Adapt each recommendation to your organisation's policies, regulatory obligations and current systems.
Prioritise by impact
- Critical: core operations blocked with no acceptable workaround.
- High: important workflows impaired or multiple users affected.
- Normal: isolated defects, questions or enhancement requests.
Work toward resolution
- Reproduce the issue safely and identify recent changes.
- Record the workaround, fix, validation and communication.
- Close only after the requester can confirm the expected result.
DEEPER PRACTICAL GUIDANCE
Get support with a complete case
Use the following steps to turn this topic into an actionable internal discussion. Adapt them to your organisation’s size, industry, controls and existing systems.
Describe the business impact
Explain which workflow is blocked, how many users are affected and whether there is a safe workaround.
Provide reproducible steps
Include navigation path, role, non-sensitive example data and the precise message shown.
Protect sensitive information
Remove passwords, tokens, personal records and financial credentials from screenshots and attachments.
Confirm resolution
Re-test the original scenario, related permissions and downstream records before closing the issue.
What your team should produce
For urgent production issues, use your contracted support channel and provide the incident reference in follow-up correspondence.
QUESTIONS ANSWERED
Frequently asked questions
Is a live ticket portal linked here?
No support portal is claimed unless a verified operational link is available.
What details help resolve an issue faster?
Clear reproduction steps, affected role, timestamps, expected outcome and impact.
FROM INSIGHT TO ACTION
Explore how Core1ERP fits your workflows.
Bring your requirements, approval rules and reporting needs to a focused discussion.